
That would enable you to make these changes directly with Southwest and not worry about what rules Chase has.

Since you have a CSR you are getting better value by purchasing through Chase, but to eliminate the hassles it might be better to transfer to Southwest and take the small hit to value. Do you have the Southwest confirmation number? If so, I would try making the change yourself on and if/when you get to the refund option you want to make sure the refund is held as travel credit, not returned to the purchaser (Chase).

This would all be much easier if were able to interact directly with Southwest. It doesn't get your UR points back, but does still save you money on this flight. It seems that you should be able to at least reprice the fare and have the "refund" held as travel credits that you can use with Southwest later. When you are dealing directly with Southwest and canceling an Anytime fare you do have the option to get a cash refund OR have the value held as travel funds. Im getting ready to book flights to Europe this summer and wondered if anyone had any experience. StAugustine that makes sense as you are transferring points from Chase to Southwest.Thanks for confirming its all much simpler when you have Southwest points to work with. What I think is happening is Chase is saying you won't get your UR points back, perhaps there's no method for them to pass the refund from Southwest back to you? Seems odd, but that's what it sounds like. Answer 1 of 10: I have the Chase Sapphire Rewards card. If you were to cancel that ticket the cash refund would go from Southwest to Chase.

From Southwest's perspective they received cash from Chase. Thankfully with Southwest the value of your tickets doesn't just vanish if you cancel so the issue is where does the value go.
